I bought a specialty tool tryed to use it as directed. The tool was built poorly and did not work for the job it was supposed to do. I ended up beating it up a bit trying to get it to work with no success. I then call the company and they had me send them pictures of the tool. They said mail it back and we can warranty it out for you. Mind you I payed for over night shipping the first time witch took 3 days to come and I had to pay ground shipping on the return. Now they tell me they can't warranty it out and I can buy another one at cost. I told them keep the pos tool that didn't work and there only going to refund me a wonderful 12 dollars what a joke
Follow-Up from Freedom Racing: This customer absolutely DESTROYED the tool. Since this is an OEM tool we reached out to our Mopar rep and he said that it couldn't be warrantied due to misuse. This is the only time we've seen this tool get destroyed like that and we've sold over 200. We still refunded the profit we made on the order. It's unfortunate that things didn't work out better.
