Policy effective 12/1/2011:
Many of our tools are offered as rentals to help customers who only need the tools for one-time use. Customers are required to pay the full price, plus shipping up front. When we receive the tools back, within 30 days, you are refunded one half the original purchase price (shipping excluded). The 30 days begins the day after we ship the tools and ends the day we get them back from you. Customers are responsible for the return shipping cost. Our refunds are generally processed within 24 hours. Full refunds will NOT be given if parts or pieces are missing; please double check everything. The Rental program is only available to customers within the continental United States.
When you are ready to return the tools, simply reply to your original email confirmation to request a Return Authorization Number or give us a call. We will reply to your email within 24 hours with an RA#. You'll need to write the RA# on the outside of the box in large, bold print. If you decide you'd like to keep the tools for future use, simply reply to your order invoice email, letting us know you're keeping them.
Rental units returned in good condition after 30 days will incur an additional rental fee of $2 per day beyond the 30th day. Feel free to contact us if you feel your circumstance warrants further consideration. Freedom Racing Tool and Auto, LLC reserves the right to change its procedures and policies at any time without prior notice to you.